Sales Policy for HTBM

Effective Date: February 28, 2025

At HTBM, we aim to provide a seamless shopping experience and high-quality products to our customers. This Sales Policy outlines the terms and conditions that apply to all purchases made through our website (https://htbm.xyz/). By making a purchase, you agree to the following terms.

1. Product Availability

  • In Stock Items: All products listed on our website are subject to availability. While we strive to keep our inventory updated, there may be instances when certain items are out of stock or temporarily unavailable.
  • Pre-Orders: If an item is available for pre-order, the estimated delivery date will be provided on the product page. Pre-order items are processed and shipped once they become available.

2. Pricing and Payment

  • Pricing: All prices listed on our website are in USD and may be subject to change without prior notice. We make every effort to ensure prices are accurate, but errors may occur. In the case of pricing discrepancies, we will notify you before processing your order.
  • Payment Methods: We accept the following payment methods:
    • Credit and Debit Cards (Visa, MasterCard, American Express)
    • PayPal
    • Apple Pay
  • Currency: All payments are processed in USD. If you are using a payment method from another currency, please be aware that your bank or payment provider may charge conversion fees.

3. Order Confirmation

  • Order Acknowledgment: Once you place an order, you will receive an order confirmation email containing the details of your purchase, including the order number, product(s), and total cost.
  • Order Processing: Your order will be processed once we have received payment. Please allow up to 2 business days for order processing. During peak seasons, this may take longer.
  • Shipping Confirmation: You will receive a separate email with tracking information once your order has been shipped.

4. Shipping and Delivery

  • Shipping Methods: We offer various shipping methods based on your location. Shipping costs will be calculated at checkout and are based on the delivery method and destination.
  • Delivery Times: Estimated delivery times are provided during checkout based on the shipping method selected. Please note that these times are estimates and may vary depending on factors such as weather or customs processing.
  • Shipping Restrictions: We currently ship to most locations worldwide. However, certain regions or countries may be excluded from our shipping policy due to delivery restrictions or other logistical reasons.
  • International Orders: Customers placing international orders are responsible for any customs duties, taxes, and fees imposed by their country’s customs authority.

5. Returns and Exchanges

  • Return Policy: Please refer to our Return and Refund Policy for detailed information on returns, exchanges, and refunds. Returns must be requested within 30 days of receiving the product and in its original, unused condition.
  • Exchanges: We do not offer direct exchanges. If you wish to exchange a product for a different size, color, or item, please return the original item for a refund and place a new order.

6. Order Cancellations

  • Cancellation Requests: If you wish to cancel your order, please contact us immediately at contact@htbm.xyz or call +1 636-251-1835. We can only cancel orders before they have been shipped. Once an order has been shipped, it cannot be canceled, but you can initiate a return following our return policy.
  • Out-of-Stock Items: In the event that an item is out of stock after placing an order, we will notify you and provide options for a refund or replacement.

7. Sales Tax

  • Sales Tax: Sales tax will be applied to your order where applicable, based on the shipping address and local tax laws. The applicable tax amount will be displayed during the checkout process.

8. Gift Cards

  • Gift Cards: Gift cards can be purchased on our website and used as a payment method for any product. Gift cards are valid for 1 year from the date of purchase and cannot be exchanged for cash or refunded.
  • Redemption: Gift cards can be redeemed during the checkout process by entering the card number in the appropriate section.

9. Promotions and Discounts

  • Promotional Codes: Occasionally, HTBM may offer promotional codes or discounts. These codes can be applied at checkout to receive a discount on your purchase. Promotional codes cannot be combined with other offers unless stated otherwise.
  • Sale Items: Sale or discounted items are non-refundable unless they are defective or damaged.

10. Customer Support

If you have any questions about our sales policy or need assistance with your order, please contact us: