Delivery Policy for HTBM

Effective Date: February 28, 2025

At HTBM, we are committed to providing timely and efficient delivery of your orders. This Delivery Policy outlines the processes, shipping methods, and terms that apply to all purchases made on our website (https://htbm.xyz/).

1. Shipping Locations

We currently offer domestic and international shipping to most locations. Please refer to our shipping section during checkout to confirm whether we deliver to your area. Shipping rates and delivery times may vary depending on your location.

2. Shipping Methods

We provide a variety of shipping options to meet your needs. At checkout, you will be able to select your preferred shipping method based on your location. The available options include:

  • Standard Shipping: Typically takes 5-7 business days for domestic orders and 7-14 business days for international orders.
  • Expedited Shipping: Typically takes 2-3 business days for domestic orders and 5-7 business days for international orders.
  • Overnight Shipping: Available for domestic orders, delivered within 1 business day.

Please note that the availability of these shipping methods may vary based on your location.

3. Shipping Costs

Shipping costs are calculated at checkout based on several factors, including:

  • Delivery destination
  • Weight and size of the items in your order
  • Chosen shipping method

We aim to provide affordable and transparent shipping costs. Any additional customs duties, taxes, or fees for international orders will be the responsibility of the customer.

4. Processing Time

Orders are processed within 1-2 business days of receiving payment. Please note that orders placed on weekends or public holidays will be processed the next business day. In rare cases, processing may take longer due to high demand, holidays, or unforeseen circumstances.

Once your order is processed and shipped, you will receive an email with tracking information (if applicable) to monitor the status of your delivery.

5. Delivery Times

  • Domestic Shipping (within the United States):
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Overnight Shipping: 1 business day
  • International Shipping:
    • Standard Shipping: 7-14 business days
    • Expedited Shipping: 5-7 business days

Delivery times may vary depending on factors such as location, customs processing, and weather conditions.

6. Delays and Issues

While we make every effort to ensure that your order arrives on time, delivery times may be affected by factors beyond our control, including:

  • Weather conditions
  • Shipping carrier delays
  • Customs clearance (for international shipments)

If your order is delayed, we will notify you as soon as we receive an update from the carrier. For any urgent issues, feel free to contact our customer service team.

7. Order Tracking

Once your order has been shipped, we will send you a tracking number via email. You can use this number to track the status of your delivery through the respective carrier’s website. If you do not receive tracking information within 2 business days of your order being shipped, please contact our customer service team.

8. Shipping Restrictions

Certain locations may have restrictions or limitations for delivery, including remote areas or regions with heightened customs regulations. If we are unable to ship to your location, we will contact you as soon as possible to offer alternatives or process a refund.

9. Delivery Problems

If you experience any issues with delivery, such as receiving the wrong items, damaged goods, or non-receipt of your order, please contact us immediately at contact@htbm.xyz or call +1 636-251-1835. We will investigate the issue and work with you to find a resolution.

10. Address Accuracy

It is important that you provide an accurate shipping address at the time of placing your order. HTBM is not responsible for delays or additional fees that result from incorrect or incomplete shipping information. If you notice an error in your shipping address after placing the order, please contact us as soon as possible to correct the information before your order is processed.

11. Lost or Stolen Packages

HTBM is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. However, if you believe your package is lost or stolen, please contact the carrier directly for assistance.

For any questions or concerns regarding our Delivery Policy, please feel free to contact us: